Vladimir Petrović

Head of Network Support Division
Intesa Bank Belgrade

“The most important thing for managers is not what is going on in their presence, but in their absence.

Branch is the bank itself, only smaller. Number of employees is frequently around ten, while generating profit is the one of a small enterprise.

Today, being successful Branch Manager means being equipped by various skills combined in a sort of matrix, in which they affect and cause each other.

Branch is exposed to risks rising from every corner: risky manipulation of money, unsatisfied and unscrupulous clients, inadequate work organization, complaints, reclamations, applicative problems, legal obstacles, legal clauses, dead lines, security risks.

Mechanisms of control and continuous monitoring system represent great alley in branch functioning: cashiers maximum, insured amounts, payment announcement, locksmiths, stamp evidence, random unannounced controls, monitoring of overview reports related to achieved results, granting and reducing authorizations.

Limiting factors must be minimized and imbedded adequately in overall business system: insufficient number of employees, insufficient experience and qualification of employees, inadequate work conditions, and branch location compared to location of competitor’s branches, as well as technical limitations.

Being aware of all above said and the ability to fit all of that in productive and effective system, capable of meeting the goals, is something that makes Branch manager successful."


Vladimir graduated from the Faculty of Economics, University of Belgrade. He has been working in banking sector from 2002. He started his career in Delta Bank and continued in Intesa Bank. He has held managing positions for more than 8 years, and he is currently Head of Network Support Division in Intesa Bank.

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